(India)  Vaibhav Desai: ProRido is a top car rental provider with well-maintained cars & experienced chauffeurs, trained to act with integrity

May 25, 2023
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A QUICK INTRODUCTION ABOUT WHAT YOUR COMPANY DOES/YOUR VALUES/MISSION.

 
ProRido is the No. 1 private cab service provider leading in the chauffeur-driven car, van, and bus rental space in Bangalore and across all major cities in India for individual consumers and corporate car rental services.

Our services include Intercity Car Rides, Airport Taxi Cab Transfer Service, Daily and Hourly Premium Cab Rental, and Luxury Car Rental for all segments of Car, Van, and Bus for day-to-day and/or, for a special occasion of a lifetime in Bangalore and across all major cities in India.

ProRido as the top car rental provider have well-maintained cars with experienced chauffeurs, trained to act with integrity at difficult times as well.

Hassle free easy online booking, safe and secure experience with verified professional drivers for peace of mind and 100% transparent billing with no hidden fees.

ProRido is a pre-paid payment-based best cab service provider with complete flexibility in supporting all payment channels like UPI, Wallet, NEFT or RTGS Bank Transfer, Domestic or International Credit Cards including Diners and American Express etc.

The top focus is on safety first approach, ontime service with 24x7x365 days complete round-the-clock customer care and reliable service which goes an extra mile to serve our customers. We intend to break new ground with a continuous learning mindset and to be better every day.

Our Vision
We will ensure finest car rental, cab and taxi service experience by giving class apart rental services at optimal rates to value the time and resources of our clients. We aim to provide unparalleled services thus setting higher standards in car rentals, cab and taxi industry.

Our Mission
Be the leading brand in the car rental, cab and taxi service while building the widest network in India. Define service excellence and building unmatched customer loyalty through continuous improvement and innovation.

TELL US ABOUT YOURSELF?


I have over 20+ years of experience in the Car Rental industry. I get fascinated with Cars, Customer Service and managing services across India.

IF YOU COULD GO BACK IN TIME A YEAR OR TWO, WHAT PIECE OF ADVICE WOULD YOU GIVE YOURSELF?

 
Think big! Think 100x and you would easily achieve 10x

WHAT PROBLEM DOES YOUR BUSINESS SOLVE?


a. Airport Transfers – With additional wait time and flight tracking in case of delays, our service is optimized to make every airport transfer a breeze. Safe on-demand rides within minutes.
b. Hourly Car Rentals – Multiple jobs to be done around the city in a day? Let us take care of all that travel hassles for you while providing hourly cab services flexibility.
c. Luxury Car Rental – We offer the best chauffer driven services in Bangalore in world class luxury vehicles fitted with the latest technologies redefining the term premium.
d. Intercity Car Rides (Outstation Cabs) – Your stress-free solution for traveling between cities, with chauffeurs across the various cities in India. So sit back and relax while we take you where you need to go.
e. Van and Bus Service – We offer the best chauffer driven services in India for Van and Bus Service to travel within or across the city with family or collegues.
f. Corporate Car Rental – Professional Multi-Lingual speaking drivers along with our top class fleet ready to take the executives to their destinations right on time.
g. Special Occasion Service – Professional Multi-Lingual speaking drivers along with our top class fleet ready to take tourists and guests during a special occasion, event, photoshoot or conference.

WHAT IS THE INSPIRATION BEHIND YOUR BUSINESS?

 
a. Safety First – Travel confidently knowing your safety is our #1 priority. Rigorous cleaning standards for best-in-class service.
b. Go the extra mile – Look beyond what is required. Be proactive to go beyond guests’ expectations. Take the initiative to improve.
c. 24x7x365 Reliability – Provide a service that customers can rely on. Work only with reliable chauffeurs that we trust. Earn trust and keep it.
d. Private travel solutions – Discover your one-stop travel shop: long-distance rides, city travel, by the hour, airport transfers, and more.
e. Act with integrity – Act in a fair and honest manner. Strive to always do the right thing for our guests, chauffeurs, and each other.
f. Complete Care – Care about our guests, our crew of chauffeurs and each other. Care about making our service exceptional.
g. Well Maintained – Look for ways to improve. Encourage curiosity. Wide variety of fleet of cars and bus, clean vehicle and trained drivers.
h. Break new ground – Aim to be better every day. Seek to create an amazing service, be the industry leader, and exceed guests’ expectations.

WHAT IS YOUR MAGIC SAUCE?


Zero Cancellations, No Surge in pricing, 24x7x365 availability, Continuous Improvement and give back to society

WHAT IS THE PLAN FOR THE NEXT 5 YEARS? WHAT DO YOU WANT TO ACHIEVE?


Increase the services outside India as well in Middle East and South East Asian Countries like Thailand, Malaysia, Indonesia, Japan and Singapore.

WHAT IS THE BIGGEST CHALLENGE YOU’VE FACED SO FAR?


We were into pure play technology and telematics when we started and soon realized that market requires end to end service than just technology provider as there are multiple onground challenges as well. Regulatory Compliance is another challenge with no clearity around lot of policies and procedures from govt with no transparency around the ETA/TAT for the services provided. Lastly, scaling the business is gradual as our focus is to ensure profitability consistently rather than just raising funds to showcase exponential growth by any means and than get stuck in the loop.

HOW DO PEOPLE GET INVOLVED/BUY INTO YOUR VISION?


We currently collaborate with Corporate, individuals with private cab requirement, wedding cars, luxury cars and vans for HNI’s, CXO’s.

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